Seller Flex Claim Portal

Important Policy Change for Filing Switcheroo Returns, effective 2nd October, 2021. *


In order to enable better experience for you in reimbursements claim process in the course of receiving switcheroo, we are glad to introduce transition of reimbursement claim process (from TFA form to SAFE-T) for switcheroo for seller flex orders effective 2nd October, 2021.

 

What is changing? For Switcheroo claims, sellers have to raise claims on SAFE-T (Please click here to know more about raising SAFE-T claim) from 02st October 2021 and TFA form used earlier for raising switcheroo claims will be discontinued from 02st October 2021. SAFE-T can be accessed at here.


What is expected from the sellers? All SAFE-T Claims should be filed within 7 calendar days (relaxation of claim window applicable as per COVID-19 Reimbursements policy, please click here to know more) from the date the shipment was marked as ‘returned/delivered to seller’ in Seller Central. All appeals on resolved SAFE-T Claims should be made within 7 business days from the last resolution date. SAFE-T claims will be acted upon as per the applicable claims policy for Seller Flex and SAFE-T.


What happens once SAFE-T claim is filed? Effective 2st October 2021, Whenever a SAFE-T claim is filed, you will receive an email from SAFE-T-Review@amazon.in with the details of the SAFE-T claim and the Order ID on which the claim was filed. If you have been asked to provide any additional supporting documents for your SAFE-T Claim, you need to reply with in three business days (where such business days include Saturdays) to the same email or to the latest email with the same subject from SAFE-T-Review@amazon.in.